Ordered the Turbo 10 option for 1-month. Food was terrible.
Called after 10 or 12 days and Canceled future deliveries. 3-weeks later, received another delivery and credit card was charged another $374.00. Called Customer support and informed them I had canceled my order 3-weeks ago. The customer support agent said there is no record of my call canceling my order.
Re-canceled again, same thing happened the following month, another shipment and an other $374.00 charge. Called Nutrisystem again, same response "we did not receive you cancellation request. Called Nutrisystem Billing Dept, they indicated they never received the Cancel Order Request from Customer Service.
Called my credit card company, after their investigation, I was informed since I signed up for auto-delivery, I need to work with Nutrisystems. Still receiving food and being billed for a product that is terrible and do not want.
Product or Service Mentioned: Nutrisystem Turbo 10 Diet Plan.
Reason of review: Poor customer service.
Monetary Loss: $748.