I ordered via PayPal, thought it would be safe via PayPal (boy.. was I so wrong, should have used my credit card or QVC) they sent incomplete package, I called customer service and let them know, customer service person said they would send correct items don't start until I receive complete products (they had a turbo start menu which was not included), when I received so-called turbo product it was just a shake, i called again, got some long story, then I said just cancel and was informed they won't be accepting product back as I only had two weeks to try product, i explained that the customer agent I spoke to said don't start till I get my complete order and they said they can't accept product back and to add insult to the injury; they said I can cancel but they would need to charge cancellation fee!
I call PayPal and they said since I don't have tracking # for return item they can't do anything. Lesson learned would never use PayPal for large items or respond to any try offer on TV.
Product or Service Mentioned: Nutrisystem Customer Care.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $300.
Preferred solution: Full refund.
I didn't like: Ridiculous customer service, Poor customer service -, Misrepresentation, Misleading advertising they should be ashamed.