filters
state:
Show
city:
Show
product:
Show

Resolved

Make sure that if you order online you READ EVERYTHING! That is where they can scam more money out of you. They are expensive and there are better options then this company. The only reason this company stays in business is because of the stars who endorse and the way...
Read more
Nutrisystem1
Nutrisystem1
Nutrisystem Verified Representative

Hello,Thank you for sharing your feedback with us today regarding your experience.We do have a standard fee to discontinue an auto-delivery plan prior to the second auto-deliv...

1.0
#1105233
First, I want to say that I'm a college student and I needed 311.98 for other reasons, such as groceries, text books, supplies. You know, college things. I thought I could cancel online, so when I hit "cancel order" I didn't really think they would charge me anymore....
Read more
Nutrisystem1
Nutrisystem1
Nutrisystem Verified Representative

Hello,Thank you for sharing your feedback with us today regarding your experience. We do have a standard fee to discontinue an auto-delivery plan prior to the second auto-deli...

1.5
I liked
  • Website very colorful and promising
I didn't like
  • Charging me to quit the program
  • Product substitutions and refund policy
  • No taste or seasoning
#1104379
I ordered a 4 week meal program from Nutrisystem with auto delivery. I decided not to take the program any longer and contacted Nutrisystem prior to my next 4 week order being shipped. After trying to explain to them, several times, I no longer wanted the program they...
Read more
Nutrisystem1
Nutrisystem1
Nutrisystem Verified Representative

Hello,Thank you for sharing your review with us today. We are very sorry to hear about your experience. We would be happy to review your concern in more detail. Could you plea...

1.4
I didn't like
  • Poor customer service
#1104330

Nutrisystem - Cannot cancel without hefty penalty

Nutrisystem
#1086210
1.2
Details
Nutrisystem: don't do it!!! Paying $1,000 in unwanted groceries next month due to the finest fine print ever. Nutrisystem promises you can cancel any time if you don't like it, but that's not true. There's a 2-month minimum --- the second at full price if you sign up with a discount. And it costs $150 -- per person -- to cancel. Total racket.
Comment
Show
Additional Fees
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website

Nutrisystem - Deceptive marketing

Nutrisystem
#1082372
2.5
Details
Small print marketing trickery to "have you select" autopay. This seems to be a popular way to rob honest customers. You are stuck paying 20 dollar shipping (justbthe dry goods) if you want to cancel. Bottom line: you have to spend 45 minutes reading the fine print to wade through the Ivy League level deception to get to the actual terms.
Comment
Show
Additional Fees
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website

Nutrisystem - Charged me $125 for cancellation

Nutrisystem
#1064587
1.7
Details
It did not work for me so I called and cancelled. They said they will charge me $125 even though it was within 30 days of joining
Comment
Show
Additional Fees
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website

Nutrisystem - Gained weight!!

Nutrisystem
#1064442
2.2
Details
After a week of eating their salt-filled freeze-dried space food l gained weight!
Comment
Show
Additional Fees
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
Nutrisystem will automatically enroll you into a monthly subscription without your knowledge and then make it near impossible to cancel. The food was sub par and I'm sure the boxes it came in had more nutritional value then the food itself. Not only did I not order a...
Read more
Nutrisystem1
Nutrisystem1
Nutrisystem Verified Representative

Hello,Thank you for taking the time to provide your feedback. We are very sorry to hear that your order arrived in that fashion . Additionally, we apologize for any confusion ...

1.0
I didn't like
  • Ordering system is misleading
#1102790
I signed up for one month with Nutrisystem to kickstart weight loss and just use lose a few pounds. I knew from the very beginning I did not want to do it for more than one month for various reasons. The website pushes you to get the uniquely yours plan as their...
Read more
Nutrisystem1
Nutrisystem1
Nutrisystem Verified Representative

Hello,Thank you for taking the time to leave this review! We are very sorry to hear that there was some confusion over the Terms and Conditions on the auto-delivery programs. ...

3.2
#1102042
Fake representation. She lost her weight by dancing 8-10 hours a day, has had plastic surgery galore, fake, fake fake. Like all the others, tired of turning on the TV at 7am and there she is, first thing in the morning, and last thing at night. Every channel!! So glad...
Read more
Nutrisystem1
Nutrisystem1
Nutrisystem Verified Representative

Hello ,Thank you for taking the time to provide your feedback, we do like to know what others are thinking! We are sorry to hear that you are not enjoying our current spokespe...

#1101444
Ordered for myself and a friend. Had to call about the order and was told I had auto refill on both. Rep was extremely rude telling me I. Pulsing change that now that I had hit the wrong button. I explained I wanted to change it now I did not want auto refill. Bottom...
Read more
Nutrisystem1
Nutrisystem1
Nutrisystem Verified Representative

Hello,Thank you for sharing your feedback with us today regarding your experience. If you would like for us to take a look into the promotion that you signed up on then please...

#1100835
I wanted to try Nutrisystem for one month before my wedding to jump start my weight loss! At 2 1/2 weeks into my month I called to cancel when I was informed of the 125.00 fee. By then I couldn't cancel the whole order either as I was past the 2 week mark!!! I was told...
Read more
Nutrisystem1
Nutrisystem1
Nutrisystem Verified Representative

Hello,Thank you for sharing your feedback with us today regarding your experience. We do disclose our standard fee for discontinuing an auto-delivery order in our Terms and Co...

I didn't like
  • Cost
  • Hidden cancellation fee
  • Misleading guarantee
#1099496
Nutrisystem - Carrot Cake Mold
Nutrisystem - Carrot Cake Mold
Nutrisystem - Carrot Cake Mold
Nutrisystem - Carrot Cake Mold
I didn't notice the mold on the carrot cake until I was chewing. Really awful. I don't think I can eat a carrot cake again. Honestly I'd rather eat a mouthful of spiders. Mold was infused right to the centre. Nutrisystem offered $1. Then offered replacement carrot...
Read more
Drafted101
Drafted101

Nutrisystem "reached out" to me and their responses are a joke. They really don't care and don't even do a good job of pretending to care.I expect more customers to bite into ...

Nutrisystem1
Nutrisystem1
Nutrisystem Verified Representative

Hello,Thank you for reaching out to us! We are very sorry to hear about your experience and would like to help out.Please send us an email at consumerexperience@nutrisystem.co...

2.1
I didn't like
  • Eating moldy carrot cake
  • Customer service and the food
#1099397
Was told I had to accept and pay for two orders after i tried to cancel after the first one or i woukd have to pay 125 in fees and that i electronically agreed to these terms. Swiched to their cheapest plan which is still ridiculously expesive and received *39* and...
Read more
Anonymous
Anonymous

Well they addressed the 40 off emails received in a matter of a couple off days.. no mention of cancellation fee so I'm assuming they stand by their absurd policy.

Anonymous
Stanley Washington

Preying on people with health concerns...A very popular money maker

1.0
#1098951