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Today I called to cancel my auto delivery and the counselor told me My credit card would be charged a $125.00 cancellation fee. I was cancelling because I don't have the $300.00 to pay for the next shipment. I said OK, but I won't ever be back. She said "let me see...
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Anonymous
kgpdx

Unbelievably absurd business practices even BEFORE social media existed. Fortunately my credit card had just enough on it to pay for one round and my credit sucks anyway. FU N...

Anonymous
Anonymous

I can't stand NutriSystem and quit after just one month but the cancellation fee is CLEARLY spelled out when you set up your order, as is the auto feature. It may be an insane...

#1050045
Yes on 011719,the most horrible experience.was treated so rudely.customer ser woman said i had keep the 2nd order which would be 300 and if not they would still charge my card 125.told her i would not pay anymore for this discusting stuff and she told me they would put...
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Nutrisystem1
Nutrisystem1
Nutrisystem Verified Representative

Hello, Thank you for taking the time to share your experience. We are very sorry for any confusion or inconvenience caused. When purchasing a 4 week plan, we offer both one-ti...

1.0
#1451257
I called this morning to cancel my subscription. The food is awful and it’s way too expensive. I can make my own meals with portion control for a third of this price. Anyways , I have never been treated so poorly by a customer service person in my life. I was...
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Nutrisystem1
Nutrisystem1
Nutrisystem Verified Representative

Hello, Thank you for taking the time to write this review. We are very sorry to hear about your experience calling in to cancel, and apologize for any confusion regarding this...

1.0
#1447578
Ridiculous I am trying to review what is in my upcoming 2nd shipment change items and delivery date!! If I don’t hear from you I will return any and all of it and contact NYState Attorney Generals Office. Sharon Slawson
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Nutrisystem1
Nutrisystem1
Nutrisystem Verified Representative

Hello. Thank you for taking a moment to leave your feedback! We're sorry to hear you are having trouble editing your next order. To review your order details online, just log ...

1.0
#1448055
This food made me sick. When I called to report it, they did not seem to care. They said they would give me a refund. They did not. I got sick on a food and they kept my money. Customer service is badd long hold times. Sometimes no one comes to the phone
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Nutrisystem1
Nutrisystem1
Nutrisystem Verified Representative

Hello. Thank you for taking a moment to leave your feedback. We are so sorry to hear you had trouble with the food. If you would like to send us an email at consumerexperience...

1.0
#1442052
Bought cinn bun at Walmart, they are moldy, do I take them back to Walmart, of does nitri system give me a replacement
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Nutrisystem1
Nutrisystem1
Nutrisystem Verified Representative

Hello. Thank you for taking a moment to share your experience! We're so sorry to hear you received an item in that condition. At your earliest convenience, please email us at ...

#1441306
Resolved
I've called Nutrisystem a couple of times over the past few weeks regarding my refund. My latest call was today. I didn't find most of their food appealing after my first shipment so I cancelled future orders and was told I would be getting a refund of around $330.00....
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nelsone201
nelsone201

I finally received a refund of $327.99 on 5/14/18. Nutrisystem wasn't for me and their refund process was extremely slow. Some people may like the food more than I did and los...

Nutrisystem1
Nutrisystem1
Nutrisystem Verified Representative

Good afternoon, and thank you for taking the time to write this review. I'm very sorry to hear about the issues you've had pertaining to your refund. Yes, unfortunately once a...

3.3
I liked
  • Muffins were very good and the bars were pretty good
  • Packaging of items was professional
  • Chocolate oatmeal tasted great
I didn't like
  • Time to receive guaranteed refund
  • Nonfrozen suppers
#1252539
Just received our frozen order via FedEx. The dry ice was gone. The inside was cool not cold. This is the third time for this one order. Nutrisystem is in the service to send food, dry or frozen. They should have a shipping company that can make sure frozen packages...
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Nutrisystem1
Nutrisystem1
Nutrisystem Verified Representative

Hello, Thank you for taking the time to write this review. We are so sorry to hear that the frozen portion of your order arrived melted. We are happy to do all that we can to ...

h.kitchener
h.kitchener

You can check the tracking on the order to see when it was sent and then when it was delivered. If it was delivered in two days then it's NurtriSystem's fault. Be aware, tho t...

4.0
#1391272
Once you buy the first month, there is something in fine print requiring you to buy a second month at higher price. Then they keep sending food because they have your credit card number. You receive two days notice that another shipment is coming. There is no way to...
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Nutrisystem1
Nutrisystem1
Nutrisystem Verified Representative

Hello, Thank you for taking the time to write this review. We are very sorry to hear about your experience and apologize for any confusion regarding our auto-delivery option. ...

1.0
#1425887

Contact Nutrisystem

Mailing Address:
Nutrisystem, Inc.
600 Office Center Drive
Fort Washington, Pennsylvania 19034
United States
Phone:
(800) 585-5483
More
Terrible customer service. I signed up for a 30-day, money-back guaranteed program. I live in Canada and, therefore, could not get frozen meals delivered. The non-refrigerated, pre-packaged meals were horrible and I could not eat them. The shakes, snack bars and meal...
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Nutrisystem1
Nutrisystem1
Nutrisystem Verified Representative

Hello. We are sorry to hear that you didn't enjoy some of the meals you received as well as about your experience. Please send an email to consumerexperience@nutrisystem.com w...

2.6
I liked
  • Snack and meal bars
  • Packaging of items was professional
  • That i lost 4 pounds the first week
I didn't like
  • Not fullfilling promises
  • No response to emails
  • Poor customer service
#1366613