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Just received our frozen order via FedEx. The dry ice was gone. The inside was cool not cold. This is the third time for this one order. Nutrisystem is in the service to send food, dry or frozen. They should have a shipping company that can make sure frozen packages...
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Company wrote 0 private and 1 public responses to the review from Oct 30.
Nutrisystem1
Nutrisystem1
Nutrisystem Verified Representative

Hello, Thank you for taking the time to write this review. We are so sorry to hear that the frozen portion of your order arrived melted. We are happy to do all that we can to ...

h.kitchener
h.kitchener

You can check the tracking on the order to see when it was sent and then when it was delivered. If it was delivered in two days then it's NurtriSystem's fault. Be aware, tho t...

4.0
#1391272
The food is either tasteless or too spicey. I requested soft foods and no chocolate. They charged me more for changing my order and never listened to me and still sent me chocolate and hard chips and foods not on my list and did nothing to correct it so I CANCELLED my...
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Company wrote 1 public responses to the review from Oct 26.
Nutrisystem1
Nutrisystem1
Nutrisystem Verified Representative

Hello, Thank you for taking the time to share your experience. We are very sorry to hear that you did not enjoy our food, and sincerely apologize that you received meals that ...

1.8
#1389150
You have the worse customer service around, in ENGLISH SUCKS. 23 minutes on the line and holding with no help in sight, is PATHETIC. There are plenty of other diet programs out there, and one in particular that is suppose to have much better food hint hint. And tired...
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Company wrote 1 public responses to the review from Oct 23.
Nutrisystem1
Nutrisystem1
Nutrisystem Verified Representative

Hello. Thank you for taking the time to write this review about your experience. We are sad to hear that you had difficulty reaching our Customer Service team and that you did...

#1387593
1year ago ,feeling giddy heavy eyes ,
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Company wrote 1 public responses to the review from Oct 20.
Nutrisystem1
Nutrisystem1
Nutrisystem Verified Representative

Hello. Thank you for taking the time to leave this review! If you have any questions or concerns, please feel free to reach out to us at consumerexperience@nutrisystem.com wit...

#1385775
Call me on my cell phone.
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Customer made 3 calls to the company using contacts on our site.
Company wrote 0 private and 1 public responses to the review from Oct 13.
Nutrisystem1
Nutrisystem1
Nutrisystem Verified Representative

Hello, Thank you for taking the time to write this review. If you have any questions or concerns regarding your account, please contact our call center directly at 1-800-585-5...

5.0
#1380908
Whether you company is good or not...... WHY on earth would anyone keep the same person and voice on their commercials like you have OSMOND. She is truly disgusting and her ads need flushed down the toilet. Whether you company is good or not...... WHY on earth would...
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Company wrote 1 public responses to the review from Oct 02.
Nutrisystem1
Nutrisystem1
Nutrisystem Verified Representative

Hello, Thank you for taking the time to write your review. We are very sorry to hear that you are not enjoying Marie as our spokesperson. We do greatly appreciate you sharing ...

#1371553
Partial delivery of an order. One item is missing (21840 Women's Core Tracker). Estimated delivery of remainder of the order (the majority of it) is NOT indicated - and lack of information is interfering with business travel. Charged for one month, but their order form...
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Company wrote 0 private and 1 public responses to the review from Sep 29.
Nutrisystem1
Nutrisystem1
Nutrisystem Verified Representative

Hello. Thank you for taking the time to leave this review! We are sorry to hear you were missing an item and had difficulty finding more information about the delivery of your...

1.0
I didn't like
  • Service and pricing is horrendous
  • Total lack of customer service
#1368915
Terrible customer service. I signed up for a 30-day, money-back guaranteed program. I live in Canada and, therefore, could not get frozen meals delivered. The non-refrigerated, pre-packaged meals were horrible and I could not eat them. The shakes, snack bars and meal...
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Company wrote 0 private and 1 public responses to the review from Sep 26.
Nutrisystem1
Nutrisystem1
Nutrisystem Verified Representative

Hello. We are sorry to hear that you didn't enjoy some of the meals you received as well as about your experience. Please send an email to consumerexperience@nutrisystem.com w...

2.6
I liked
  • Snack and meal bars
  • Some food was great
  • Shakes
I didn't like
  • No response to emails
  • Poor customer service
  • Not fullfilling promises
#1366613
REALLY REALLY misleading advertising and plan. Most of their plans are monthly recurring plans, and if you cancel, they CHARGE YOU ANOTHER $125. BE CAREFUL. There is no way out of this if you call their customer service. You either have to do a second month at the FULL...
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Company wrote 0 private and 1 public responses to the review from Sep 24.
Nutrisystem1
Nutrisystem1
Nutrisystem Verified Representative

Hello, Thank you for taking the time to write this review. We apologize for any confusion when ordering your plan. We do have a standard fee of $125 when discontinuing auto-de...

1.3
I liked
  • Website very colorful and promising
I didn't like
  • Taste
  • Severe gastrointestinal upset
  • Billing polices
#1364575

Contact Nutrisystem

Mailing Address:
Nutrisystem, Inc.
600 Office Center Drive
Fort Washington, Pennsylvania 19034
United States
Phone:
(800) 585-5483
More
I opened my breakfast muffin and found mold. I immediately emailed customer service. That was 3 days ago. I called twice only to sit on hold 30 min and gave up. Stuck with $300.00 worth of food I'm not sure is safe and the company doesn't seem to care.
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Company wrote 0 private and 1 public responses to the review from Sep 20.
Anonymous
Mo smith

I did call again and sent an email. When i spoke to a rep, she offered me replacement muffins. The problem with accepting that option is this... Locally there was an advertise...

Nutrisystem1
Nutrisystem1
Nutrisystem Verified Representative

Hello, Thank you for taking the time to write this review. We are so sorry to hear that you received a muffin in this condition, and sincerely apologize for your recent hold t...

1.6
#1360745