Skip to content
  • Login
Nutrisystem

Nutrisystem

www.nutrisystem.com
What is your customer experience with Nutrisystem?

Nutrisystem Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Nutrisystem has 1.8 star rating based on 520 customer reviews. Consumers are mostly dissatisfied.

  • 31% of users would likely recommend Nutrisystem to a friend or colleague.

  • Rating Distribution
  • Pros: Convenience, Food, Shakes.
    Cons: Customer service, Cancellation policy, Poor customer service.

View full overview ›

Media from reviews

Nutrisystem - Won’t Honor Offer
Nutrisystem - Won’t Honor Offer - Image 2Nutrisystem - How long is the granola cereal good forNutrisystem - Food Error - Wrong Items ReceivedNutrisystem - Everything about this is horribleNutrisystem - Plastic Found in FoodNutrisystem - I want my full refund . Cause I kept recieving thawed, melted and spoiled...
View all media ›
Show reviews that mention
order customer customer service food service orders phone plan program refund
Filter review
Sort by
Ledford Gye
map-marker Irvine, California

Cancellation

Ive been scammed by unsubbyare you associated with them? I am not a member of yours or theirs?

Do not *** any fees or charges to me. I want no more communications with either of you.

View full review

User's recommendation: This is a scam??

Resolved
Sharon B Ycd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Change my plan

Updated by user Dec 04, 2024

Company fixed the issue and I have been provided with apology. My credit card company helped me..

Original review Nov 04, 2024

I need to speak to a representative and they want to charge me money. This is ridiculous.

I can never get a real person. I have been trying for 40 minutes and it's just going around in a circle.

View full review
Loss:
$435
Cons:
  • Can not contact them

Preferred solution: Full refund

Humberto Udi
map-marker Lake Stevens, Washington

I Want them to stop texting me

I receive multiple texts a day and did not ask to be contacted by Nutrisystem the company. I want to be left alone from you.

View full review
Iris B Srt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cancel Auto Delivery

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I do not like the food at all. I have been on hold on the phone for an hour and can't get through. My customer number is 132337****. Please cancel all future orders and reimburse the original account. This will be sent to my attorney as well since no one answers any of your numbers.

Iris Barton

9476 Compton Street

Indianapolis, IN 46240

317-474-****

ibarton65@***.com

View full review

Preferred solution: Full refund

Anonymous
map-marker Newville, Pennsylvania

To talk to someone about your weight loss plane

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

You are on real to get through to talk to someone. And you charge a 45.00 fee every month to join ur organization! Thats not right!

View full review
ESLIE S

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Fresno, California

Closed account

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I found nothing wrong with the food or company, had to quit because of medical reasons, i am elderly.closed account due to medical problems

View full review
Ginger D Lko

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Not convenient and paying over 1000 dollars for this months order

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I'm finding it confusing to make changes to orders. I made a change to an order and they changed the delivery date.

So now, I will have two full orders to find room for in my freezer. After going in circles with the phone rep, I ended up hopefully cancelling future orders. I will have to figure out how to fit all of it in my freezer. The food is good, but I am finding ordering from them frustrating and confusing.

I feel a bit defeated.

I finally just decided to eat the cost but cancel further orders. Let's see if that happens.

View full review
Loss:
$434
Pros:
  • I like the diet and food
Cons:
  • Hard to speak to a human and not easy to order

Preferred solution: Full refund

1 comment
Nutrisystem1

Thank you for reaching out to us regarding the challenges you experienced when attempting to make changes to your order. We apologize for this inconvenience.

We do appreciate you bringing this to our attention. We want to help with this and to make right on the situation. So we can better assist you with this please email us at consumerexperience@***.com. Please be sure to include the full name, email address, phone number and full shipping address associated with your account.

Also, please include a brief description of your concern as you have listed it here.

We thank you for your review and your feedback. -The Nutrisystem Consumer Experience team

Virginia V Gbt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

To cancel nutrisystem stop text messages

Don't like the food. Too pricey.

Customer service doesn't answer the phone. They send you food you didn't ask for.

View full review
Cons:
  • Foods not tasting good

Preferred solution: To stop text messages.

User's recommendation: Look into it

Liz S Ryq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Missing Lunch Items from last order - 20 frozen hamburgers were not in the order.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

My last order, #C19591****, was missing the 20 frozen hamburgers - lunch items. I chatted with a sales rep who provided a link to a form which I completed and submitted a few weeks ago.

I have not heard anything back. I would like my 20 frozen hamburgers to be replaced, please. I have tried calling, but there is always a large call volume and I never get to speak to anyone.

I have been a loyal customer for over 2 years, so I would like to think you would respond. Thank you!

View full review
Pros:
  • Food is good and delivered timely and packaged well
Cons:
  • Customer service is hard to reach by phone email or chat

Preferred solution: Deliver product or service ordered

User's recommendation: Get an email contact when you first sign up, customer service is really hard to reach.

1 comment
Nutrisystem1

Thank you for reaching out to us with your review. We truly apologize for this.

We appreciate you bringing this to our attention. We want to help with this and to make right on the situation. So we can better assist you with this please email us at consumerexperience@***.com. Please be sure to include the full name, email address, phone number and full shipping address associated with your account.

Also please include a brief description of your concern as you have here.

We look forward to resolving this with with you. -The Nutrisystem Consumer Experience team

Vannesa Ncp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Henderson, Kentucky

I'm diabetic and you did not send me diabetic friendly food like I said was on hold for an hour and a half. You guys are very unprofessional

You did not send me diabetic friendly food and I'm a diabetic so I wasted $249 on stuff I can't eat. That's ridiculous

View full review
Anonymous
map-marker New York, New York

Dissatisfied with product and can never reach person to discuss concerns.

Concerns about the program. I have been on the program for 5 days and have adhered to it.

It have devolved gout.

I need to speak with someone to return the food and receive a refund. They are so anxious to talk about joining but no support after with regard to questions

View full review

User's recommendation: DO not get this program. It does not allow communication after purchase. The 7 day money back guarantee is fraudulent.

Anonymous
map-marker Salt Lake City, Utah

New program

It is imposible to talk to a real person in customer service.

They tell you to go to there site, what if is an older person, most seniors don't understand computers that well the same with phones.

And if you happen to be an special need person, forgetter. Today when I call to cancel my program they answered right away and try to convinced me to stay. No way in *** I will ever go back to the program.

View full review

User's recommendation: Don't do it. They never have a human to explain your problem.

Anonymous
map-marker Minneapolis, Minnesota

Won’t Honor Offer

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Nutrisystem - Won’t Honor Offer
Nutrisystem - Won’t Honor Offer - Image 2

I was offered a promotion of Uniquely Yours Max + which I wanted, but the representative told me that offer hasn't been active since March. That Was on May 6, and again I saw it today and took snapshots of both time.

I have been waiting on the phone for over forty minutes to speak to a supervisor, but didn't get a supervisor, only another representative.

POOR CUSTOMER SERVICE.

Look at the photos in the left upper corner for the dates of the photo s that I have attached, the dates are May 6 to today, May 31. How can the representative tell me that offer hasn't been around since March?

View full review
1 comment
Nutrisystem1

Hello, Thank you for taking the time to write this review. We are sorry to hear of your experience.

We would love to help. Will you please send us an email to consumerexperience@***.com with the full name and phone number on your account?

You can also chat with our Online Support Team from the website to help you get started! We hope to hear from you soon -The Nutrisystem Consumer Experience Team

Anonymous
map-marker Albany, New York

Problem with my full order being delivered

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I contact customer service on 8/19/24 and was told that my whole order including frozen was being delivered on 8/20/24. On 8/20/24 received only dry goods no frozen.

I called customer service and was told that I would receive it later that day or today 8/21/24. I then went on chat just to make sure this was correct. I was told this is not correct that i may have to wait up till 10 days from today, for my delivery. When i went on chat again I was told that basically i was a liar and was not told this.

Now today I went on chat and was told up to 10 business days for frozen food.

I need my frozen food now and running out of food. Was told that i could cancel my next order if not satisfied

View full review

User's recommendation: Not if they have to contact customer service for anything or questions

1 comment
Nutrisystem1

Hello, Thank you for taking the time to write this review. We are sorry to hear of your experience.

We would love to help. Will you please send us an email to consumerexperience@***.com with the full name and phone number on your account?

You can also chat with our Online Support Team from the website to help you get started! We hope to hear from you soon -The Nutrisystem Consumer Experience Team

Marilyn S Meb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Want to cancel subscription

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Tried three phone numbers, emailed, chatted but nothing worked. I have spent five hours on and off the phone trying to cancel. Please cancel my subscription today.

View full review

Preferred solution: Cancel next order

2 comments
Nutrisystem1

Hello Marilyn, We are so sorry for your experience! However, we are unable to discontinue accounts here.

We are so sorry. To discontinue the plan, please email us at consumerexperience@***.com and include the full name, address, and phone number on your account. You can also reach us via Live Chat under "Help" and then "Contact Us" at the top of our website to be connected to a representative. Our business hours are Mon-Fri 8am-8pm Eastern time and Sat.

9:00-5:30pm Eastern.

Closed Sundays. ~ The Nutrisystem Consumer Experience Team

Guest
reply icon Replying to comment of Nutrisystem1

I finally got them to answer a phone and canceled my subscription. Thanks for your help. ms

View more comments (1)
Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Romeoville, Illinois

Won’t return my money because they say no proof I called

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Contains 1 confidential file for company representatives

Stop relying on electronic signals says you called or didnt call! Cause I called in May to stop my order from coming and sure enough I see the next month my credit card being charged!

I call and they basically say I was lying that they dont see I called and wont stop the order and Ill have to pay over 500 dollars for the order!

What happed to customer service? They offered me $50 really?

View full review

User's recommendation: Buyer be ware ! They don’t care or put you first

About

Related Companies

Tivity Health, Silver Sneakers, SouthBeach Diet, WholeHealth Chicago, Prime Fitness program

Summary

NutriSystem, Inc. Company has the 35 years experience in helping people to lose weight. It developed weight loss program based on combination of quality products and a balanced meal plan. NutriSystem, Inc. embodied new approach to customer service - live counseling, both online and via telephone, replaced traditional customer visits to centers, and created a new and extremely private way for people to deal with difficult weight loss issues.NutriSystem also offers vitamins and dietary supplements to clients, to ensure that their customers receive proper nutrition while engaged in weight loss.NutriSystem, Inc. Company headquartered in Fort Washington, PA operates as network marketing division of nationwide consultants and direct sales, known as NutriSystem Direct.

Nutrisystem reviews and complaints

Nutrisystem is ranked 53 out of 363 in Weight Loss, Diets and Training category

Area Served

USA

Payment Methods

VISAPayPalMasterCardAmerican Express

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article