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1.0

I called customer service on 12/1/2017 to cancel my subscription and was told by the representative the current order would be stopped. The next week I was billed $336.98 and the shipment came to my house.

I called customer service and requested they refund the money to my credit card and send me a return label. I was told that I would not receive the refund until 7-14 days after I returned the package to them. I asked for a supervisor and was switched to Pamela White at ext 5461. I left a message on her voice mail and have left several more days after and never received a return call from her.

Package was received back at Nutrisystem on 12/8 and today (12/15) I still do not have my money refunded. Called and spoke to Rosie and she said a refund was approved for $315.01 on 12/13- $21.97 less than what I was charged. I asked Rosie why and she said I would have to pay for FEDEX label and packaging supplies.

I requested the additional $21.97 be refunded to my charge card. The food was fine while on the system and I loss the weight I wanted but their customer service is absolutely awful.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $337.

Preferred solution: Full refund.

Nutrisystem Pros: Foof.

Nutrisystem Cons: Customer service on returns and follow up.

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Nutrisystem1

Hello!

Thank you for leaving your feedback on your experience, and we are sorry you had trouble getting your refund.

Our standard refund timeframe is 10-14 business days, and we just charge the shipping fees to return to product which was why you did not receive the full amount. We apologize for the inconvenience!

It may have been that when you canceled an order was already processing and that is why you received it after canceling. If there was some sort of mix up though, we would be happy to look into your account further!

Please just email us at consumerexperience@nutrisystem.com, mentioning this review and your order information.

We wish you the best and happy holidays!

- The Nutrisystem Consumer Experience Team

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