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They say money back guarantee but no such deal.They say 5 pounds in first week.

No such deal. Customer service was rude.

Tell everyone their food is horrible and they demand $99 to cancel.They are a horrible company

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Nutrisystem1
#1102462
Nutrisystem Verified Representative

They say money back guarantee but no such deal.They say 5 pounds in first week.

No such deal. Customer service was rude. Tell everyone their food is horrible and they demand $99 to cancel. They are a horrible company

Hello.

Thank you for your review and we are more than happy to answer your questions! We have a 14-day money back guarantee that begins on the day your order arrives. This is on our website when choosing a program. We no longer carry the FAST 5 (5 lbs in your first week) but we do have the new TURBO 10 program which is 10 lbs of weight loss in your first month.

You can certainly choose a one time order from Nutrisystem if you wanted to order month to month. This is free to do and requires no cancellation since you just call and order whenever you want the program. If you choose the auto delivery option, from the day your order arrives you have a 14 day money back guarantee. This means that you must call us within 14 days of receiving the food in order to cancel for a full refund.

If you cancel outside of the 14 days and before ever receiving a second order, you will have a charge back fee. The charge back is the total amount of discounts you saved by choosing auto delivery versus a 1 time order. Also, after you have received a second order, you can cancel at any time free of charge.You can also delay your second order for a while, which is the best option. You can receive the first one and then not receive the second...

You can delay your orders for up to 60 days at a time for a total of up to 6 months.

We hope this helped answer your concerns and if you have any further questions you can reach us at consumerexperience@nutrisystem.com.Have a great day!

- The Nutrisystem Consumer Experience Team

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