Additional Fees
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Exchange, Refund and Cancellation Policy
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1 comment

Update by user Oct 19, 2017

Nutrisystem refunded me the remaining balance equal to the original purchase.

Original review posted by user Oct 18, 2017

I canceled my subscription during the 14-day 100% refund; however, it is not 100% as advertised. I had started the first week plan then Hurricane Irma hit S.

Fla. and I was out of power for a number of days and couldn't heat up the microwavable food. I called to cancel because I was not happy with the food. I also explained the hurricane situation and they agreed to extend me the "14-day" cancellation policy.

The "counselor" talked me into trying at least one more day before canceling. So the next day, I called again to cancel and was given a Fed. Ex. return label.

I returned all unopened food (minus the frozen because they do not accept those back). I paid $311.21 and I was only refunded $245 (and change) - that's $66 NOT refunded for 100% money back guarantee. And the TV advertisement does NOT talk about mixing your own meals into the month supply, so again, I feel I was misinformed and mislead.

Nutrisystem was really tasty a few years ago, but it seems they have changed their recipes and I was NOT satisfied this time round. I am very disappointed in their 100% money back guarantee because it is not 100%.

Product or Service Mentioned: Nutrisystem Subscription.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $311.

Preferred solution: Full refund.

I didn't like: Hidden cancellation fee.

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Nutrisystem Verified Representative

Hello. Thank you for taking your time to write your review.

We apologize that you were not issued a full refund and that it was not made more clear that you would be responsible for some meals on your own.

Please send us an email to so that we can review your account. We hope to hear from you soon.

The Nutrisystem Consumer Experience Team

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