Subscribed to Nutrisystem and things were going okay and then I was diagnosed with Valley Fever. I had to cancel to pay for medical bills and when I told them that they did not care and charged me a $99 cancellation fee.
I have explained to them on three separate occasions and they honestly could care less. At one point I actually asked the rep, "do you really even care about this" and no joke she said "nope!". You are just a $ to them. And don't even try to chat with them online.
The reps are on a script and can't actually help anything. I have told my story to everyone at my work, as well as my Mom's book club and so far have convinced 7 people not to use them. I will continue to convince as many people as possible not to get sucked into the Nutrisystem trap. They don't have a heart and only truly care about it's stock price.
Sad but true. STAY AS FAR AWAY AS POSSIBLE!
Product or Service Mentioned: Nutrisystem Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $99.
Preferred solution: Full refund.
I didn't like: Inability to actually act like humans.