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1 comment

ordered the 28 day mens, received the women's plan.not too bad.

Opened the muffins to discover they were flattened. Then found out , via their email to me, I was in auto refill and if I cancelled they would charge me a large fee. Nowhere did I see a pop up or check a box for auto refill or see where a cancellation fee would charged. Must have been a prefilled box hidden in small print.

Tried to communicate on line in the portal and was told to call and they would cancel. Called and after about a 15 minute explanation the rep finally said they would NOT charge me a cancellation fee. Then received TWO emails stating they are charging me $125 for the privilege of cancelling.

I am also reporting this to the BBB and the Florida Dept.of Consumer affairs.

Review about: Nutrisystem 28 Day Diet Plan.

Reason of review: Poor customer service.

Monetary Loss: $125.

Preferred solution: Full refund.

I liked: Taste.

I didn't like: Policies, Cost, Customer service reps, High sodium, Customer service and shipping procedures.

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Nutrisystem1
Fort Washington, Pennsylvania, United States #1352979
Nutrisystem Verified Representative

Hello,

Thank you for taking the time to reach out.We are so sorry to hear about this negative experience.

We share your concern and would like to look into this right away.

Please send us an email with the name and number listed on the account to consumerexperience@nutrisystem.com.

We look forward to hearing from you and offering a resolution.

The Nutrisystem Consumer Experience Team

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