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I am EXTREMELY dissatisfied with Nutrisystem and I have only been a customer for 1 month and 8 days! I placed my pre-selected order on April 4th and received it without issue. This is where my issues began:

A. Placed customized order (in timely fashion) near end of April and was locked out -- as Nutrisystem kept forwarding me to the page for "new accounts" versus a current customer (I set this account up online to place the initial order). I called C/S and the Rep walked with me through the system and gave me a SPECIFIC PASSWORD/CODE that allowed the system to recognize me as a current customer. ***He mentioned this is a known issue that needs to be resolved. I placed the customized order for May.

B. I received my order on May 5th (and really needed my food, as I was a day behind but May 4th was over the weekend. 75% OF THIS ORDER WAS WRONG! I immediately called C/S, who sent me a label. The Rep said she would have FedEx pick it up (same day)..This never happened and it still remains on my porch 1.5 days later. I was to send this entire order back and she was going to send out my entire customized order (again).

C. I call back to C/S only to find out I was suppose to call FedEx? Not what the Rep stated. I asked for a Manager --who was extremely RUDE and insensitive to the fact that my order was wrong, and I have NO FOOD! She reviews the order only to find the May order that shipped out today, IS WRONG!!!! The Rep only shipped (1) food item, instead of the entire order!!!! I expressed that I am traveling early Tuesday morning and now WON'T HAVE ANY FOOD TO TAKE WITH ME, DUE TO A HIGH LEVEL OF POOR TRAINING and INCOMPETENCE.

D. Then the Manager had the nerve to tell me, if the warehouse is out of the customized food, they send "other food"?????? Where is this documented? I'm certain this is not what happened with 75% of my order ----or Nutrisystem should just close the doors and go out of business. Although the Manager could see my customized order, she wasted my time by reviewing it with me online. I had already told her (5) times the issue wasn't the customized order -----but the ability to fulfill it properly.

So now here I am with a $25.00 credit to my account, and NO FOOD!! My, now third, May order won't arrive before I travel, which will have me a total of (8) days with no food, as I don't return home until May 16th...No one cares if I stay on the plan or lose weight -----your team only seems to care about getting my money. It is unacceptable to have this many issues, coupled with discourteous Management, in just over 30 days.

Monetary Loss: $280.

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Good Afternoon,

My name is Jean S Account Manager, Nutrisystem Customer Service.

Please contact me jseward@***.com or by phone 1-80*-***-**** x 5319

I will be more than happy to assist in this matter.

My sincere apologies

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