Nutrisystem - $99 Cancelation Fee
I think the Auto-Ship policy is intentional deceptive. I have used the product before and got tricked by their policy and disputed the charge which was removed.
Now,about 18 months later I again ordered the product from the website being careful not check anything that mentioned Auto-Ship. It must be hidden because I looked for it. Yesterday I got the email that my next order was about to ship. I called immediately and canceled the order.
I also refused to pay the $99 hidden cancelation fee and got yelled at by their rep, Latifa (sp). I made it clear that I would dispute any additional charge and not accept delivery. That's enough for me. I will try another product next time which is too bad because this system works but their deceptive policy and website make them too much trouble.
Good luck avoiding problems if you try to cancel an unrequested order.
Hey Nutrisystem:
There is no reason for this. You have a good product.
Either check your ethics or higher an new IT guy to make the website easy to follow and easy to use.
Reason of review: Order processing issue.
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Comments
Please avoid publishing any personal information and promotional content
I also believe that the additional fee is very deceptive. I will also despite the fee.
Regardless of when anyone cancels their orders they are charged $99.
That is a win win for Nutrisystem. This time you will never see my business again
Hello,
Thank you for sharing your feedback regarding your Nutrisystem experience. We are sorry to hear about the issues you had with discontinuing your program.
We would like to take a look into this further for you to see if we can come up with a satisfactory resolution to your situation. Could you please write us at consumerexperience@nutrisystem.com in reference to your review?
In your email, please provide us with the email address on your account so that we can more easily assist you. Thank you!
The Nutrisystem Consumer Experience Team