Korrina Uar

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Spring Valley, Nevada

Next 30 day order date

Auto answered customer service. Got my next delivery date. In my 3rd delivery, I will probably change some foods for variation of N/S foods. So far, I have lost 8 lbs. I need to exercise more and eat more vegetable, as well as drink more water. I know I will get the hand of it!
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User's recommendation: So far the foods have been delicious. Beware of cooking times in microwave. You may need to add 10 or 15 seconds to their instructions.

2 comments
Nutrisystem1

Hello. Thanks for the positive review!

We wish you the best of luck.

Keep us posted on your progress. – The Nutrisystem Consumer Experience Team

Nutrisystem1

Hello! Thank you for taking the time to review your experience with us!

We are delighted to hear you are losing weight and enjoying the foods. Be sure to reach out to us by chat at nutrisystem.com, by calling in at 1-800-585-5483 or by sending us an email at consumerexperience@nutrisystem.com if there is anything we can do to better support your weight loss journey.

Take care! - The Nutrisystem Consumer Experience Team

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Korrina Uar

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Spring Valley, Nevada

Next 30 day order date

When microwaving foods by the instructions, the entrées are not fully cooked. Otherwise, the foods are delicious!

You even get to choose different items before your next shipment. My suggestion is 1 or 2 weeks before Nutrisystem begins to process next order.

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User's recommendation: Food is good, but microwave instructions are off. Add 10 to 15 extra seconds on cook time.

2 comments
Nutrisystem1

Hi! Thanks for the feedback about heating the meals.

The heating time can vary slightly depending on the power of the microwave. We are happy that you find the right amount of time needed to heat the meals to perfection. If you have questions or concerns, please email us at consumerexperience@nutrisystem.com.

We wish you the best of luck. –The Nutrisystem Consumer Experience Team

Nutrisystem1

Hi there! Thank you for providing us with this feedback!

We are glad to hear that you are enjoying being able to customize your order and enjoying the foods. Don't hesitate to reach out to us either by chat from nutrisystem.com, by calling us at 1-800-585-5483 or by sending us an email at consumerexperience@nutrisystem.com if there is anything we can assist you with!

Enjoy your day and thanks again! - The Nutrisystem Consumer Experience Team

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Randal W Msi

Constantly changing the menu

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They keep discontinuing items I like and continue selling items that are not popular. When I complain they respond by making excuses and show no concerning for the problem.
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Pros:
  • Some foods are good
Cons:
  • Menu items i like keep getting discontinued

Preferred solution: Assurance they will not keep screwing customers

User's recommendation: Think three times before joining

1 comment
Nutrisystem1

Hello, We are so sorry for your experience. We want to help!

Please reach us via Live Chat under "Contact Us" from our website at www.nutrisystem.com for immediate assistance. You can also email us at consumerexperience@nutrisystem.com and include the full name and phone number on your account. Also please include a brief description of your issue as you have described here.

We look forward to hearing from you. ~ The Nutrisystem Consumer Experience Team

Crystal H Kmt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

No customer service

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the customer service and coaches does NOT EXSIST. emailed only to finally get a response 2 weeks laterAngrytried chat but it just scrolls and scrolls, no one ever comes on to answer my questions. Super frustrating and unprofessional. For 200+ I expected a whole lot more out of you. I know I'm not Marie Osmond for Christ sakes but come onWtfAngryAngryAngryAngryAngryAngry
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Loss:
$200
Cons:
  • Thereis no customer service

Preferred solution: Let the company propose a solution

User's recommendation: Don't bother, waste of money

1 comment
Nutrisystem1

Thank you for your review. We are so sorry to hear you did not receive the level of customer service you were expecting and deserve.

To better assist you, please email us at consumerexperience@nutrisystem.com. Please include your full name and phone number in your email so we can find your account. Also please include a brief description of your issue as you have described here.

We look forward to hearing from you. ~ Nutrisystem Consumer Experience Team

Eugene T Zed

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Naperville, Illinois

Customer service help

Worse customer service no one never answered the phone. Ive called over 12 times and still have not got a live person. You stayed on hold for 2 hours and no one answered. I will never use this company ever again. Just want my money back after I can cancel. Worse customer service ever!!!
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Loss:
$390
Cons:
  • No one answer phone or emails

Preferred solution: Full refund

User's recommendation: If you order and need to cancel this company will not make it easy at all

1 comment
Nutrisystem1

Hello, Thank you for taking the time to post this. We are happy to help.

We apologize for the longer than expected hold times. We can help. Will you please send us an email at consumerexperience@nutrisystem.com with your full name, phone number, and shipping address so that we can assist you further with canceling and resolving your concern? Be sure to mention your post here in the subject line!

We look forward to hearing from you soon! -the Nutrisystem Consumer Experience Team

Jakob S Bjp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker New Orleans, Louisiana

Good food....IF YOU CAN GET IT

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You'd think a company whose ONLY job is to ship food could figure out how to actually ship it. Unfortunately, that is not the case.

If you'd like to stay on a diet for more than a month, this diet isn't it, as nearly every month, you will run out of food before your next order gets here. Even when I called to complain, I was told to move my order up by a week, which I did, and the order is STILL over 2 weeks late. Ordered on May 26, ran out of food on June 5, it is now June 10, and they STILL haven't shipped my order. Customer service is pretty useless.

Watch what happens below when they respond with an empty apology but no real results, and a prompt to contact customer service, who will AGAIN just issue an empty apology. Stay away from this poorly run company

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Pros:
  • Good food
Cons:
  • Cant get it delivered

Preferred solution: Deliver product or service ordered

User's recommendation: Don't do it

1 comment
Nutrisystem1

Hello, Thanks for taking the time to write your review. We appreciate this valuable feedback.

We are sorry for the delays in your orders. We would be happy to take a look and see how we can help. Will you please send us an email to consumerexperience@nutrisystem.com with the full name and phone number on your account. Make sure you mention this review as well.

We look forward to hearing from you and working to resolve your concerns! -the Nutrisystem Consumer Experience Team

Deba O
map-marker Newark, New Jersey

Not Edible

Hi I ordered your $199.99 plan from HSN! They were so helpful to me because the plan that was sent to me was all not edible! I am on a fixed income and thought would be great to order it on HSN because I can pay it monthly with no interest! So I was looking for real food not process food that dont looked like dog food out of a can! Was wondering do you have and affordable plan for Senior Citizens that has actual food I have see other plans you offer but they are way out of my budget! HSN has refunded my purchase!
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Preferred solution: A affordable plan with real food not food that has been in a pouch for along time! I know you have better plans but affordability is a problem for Senior Citizens!

1 comment
Nutrisystem1

Hello, Thank you for taking the time to write your review. We are sorry to hear that the foods you received were not what you were expecting.

We would recommend that you reach out to a Program Specialist at 1-800-435-4074 to see what we have available for you!

We look forward to hearing from you. -the Nutrisystem Consumer Experience Team

Michelle S Bzt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Concord, California

The lack of customer service and c/s phone support

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Nutrisystem-5 different accts-messed up on my selection-spoke with nice lady and said she understood because their system is so old so she was going to make sure I get the uniquely yours because I was sent basic and didnt want. She said no problem she understood and said she would transfer me.

When that dept. answered she was rude and I started to explain since the one that transferred me I thought for sure she would let that dept know what was going on. She was rude and curt and before I got another 5 words in I was hung up on asking me to fill out questionnaire. Unreal-this is the crap I have gone through is unreal.

I realized why that rude person hung up.

It was closed as their hours were now past my one minute.

What a screwed up place so I am back to square one. Im going to go to small claims court and get my money back for getting wrong plan which is NOT edible.

View full review
Loss:
$71728
Cons:
  • All from above from others

Preferred solution: Full refund

User's recommendation: Buyer beware-backlogged and horrible phone assistance.

1 comment
Nutrisystem1

Hello. Thank you for taking the time to write this review.

We are sorry to hear that you had issues with your orders. If you would like for us to look into this further, please email us at consumerexperience@nutrisystem.com regarding the issue. Please refer your comment along with the name and shipping address associated with your account.

We wish you the best of luck. –The Nutrisystem Consumer Experience Team

Carolann A Rjc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Credit my account -

I have emailed 3 times to delay my order 9 weeks. You still sent delivery.

I do not need it nor do I have room for it at present.

Please reverse credit on the charge card and advise me.

I am a disabled person and your customer service contact is not efficient. I need your cooperation.

Carolann Violissi

63 Bay Rd

E Hampton, CT 06424 8**-**9-1968

View full review
Loss:
$377

Preferred solution: Full refund

1 comment
Nutrisystem1

Thank you for your review. We are so sorry to hear you did not receive the level of customer service you were expecting and deserve.

To better assist you, please email us at consumerexperience@nutrisystem.com. Please include your full name and phone number in your email so we can find your account. Also please include a brief description of your issue as you have described here.

We look forward to hearing from you. ~ Nutrisystem Consumer Experience Team

Michelle S Bzt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Vacaville, California

You emailed me

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You emailed me saying you would like to video yet havent been able to. This is ridiculous. I have filled out this form f three times before this and still cant get photo interview with you like you recommended. Forget it I will go to a Sacramento TV news reporter to begin with.
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User's recommendation: Don’t

1 comment
Nutrisystem1

Hello, Thank you for taking the time to post your review. We are sorry for the inconveniences you have experienced and would be happy to help you sort this all out.

Will you please send an email with your full name and phone number to consumerexperience@nutrisystem.com? Be sure to mention this review as well.

We look forward to hearing from you soon! -the Nutrisystem Consumer Experience Team

Michelle S Viy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Complaint no service but has my money

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Are you kidding me I wrote a long long long review to you 5 minutes ago. If I am requested to type all my complaints then I will just proceed with BBB and also Attorney General California Consumer Affairs, Yelpand two others that receive complaints.
View full review
Loss:
$800
Cons:
  • Hard to get to the right person
  • Order process
  • Hidden charges

Preferred solution: Full refund

1 comment
Nutrisystem1

Hello, Thank you for taking the time to post your review. We are sorry for the inconveniences you have experienced and would be happy to help you sort this all out.

Will you please send an email with your full name and phone number to consumerexperience@nutrisystem.com? Be sure to mention this review as well.

We look forward to hearing from you soon! -the Nutrisystem Consumer Experience Team

Daniela P Apr

Horrible Customer service

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As a first time user of Nutri system I was very happy to start my journey. However, I noticed that I was on a auto payment/ auto shipping without previous knowledge.

I made a call to get it sorted since I wasn't able to receive the food or have the payment post on my account. I was assisted by Rebecca who was very disrespectful kept on talking over me and screaming at me to let her speak. Then she kept on screaming "speak Speak " she kept on laughing, and not allowing me to speak. I did tell her I needed her name.

I also told her she needed to calm down that I was the costumer and that I wasn't being disrespectful. If you are trying to retain customers this is not a way to do it. Customer service representatives need to be trained on how to not scream at customers. the only thing I needed was to get my order stopped and my refund issued.

Apparently to do so I need to re send the package I was hoping to be a continuous client.. now I don't think I will.

View full review
Loss:
$425
Pros:
  • Food is good
  • Selections and taste
  • Concept of having diet foods delivered to me
Cons:
  • Total lack of customer service
  • No customer service

Preferred solution: Full refund

User's recommendation: Think twice about calling

1 comment
Nutrisystem1

Hello, Thank you for taking the time to write your review. We sincerely apologize for your interaction.

We would be happy to take a look at your account and see how we can assist you. Will you please send us an email to consumerexperience@nutrisystem.com with the full name and phone number and be sure to mention this review!

We look forward to hearing from you and working to resolve this. -the Nutrisystem Consumer Experience Team

Anonymous
map-marker Glassboro, New Jersey

Phone number is not correct. Form Weill not let you check that you agree to the terms.

I did not receive notice that shipping date was near. Phone lines are not operable on Sunday and I discovered this problem late Saturday evening
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1 comment
Nutrisystem1

Hello! We are sorry to hear that you did not receive proper notice of your order.

We would be glad to look into this concern for you. Please send us an email at consumerexperience@nutrisystem.com with your name, telephone number, most recent order number and a detailed explanation of your concern so we can best assist you. You may also reach our Customer Service team by dialing 1-800-585-5483 or by chatting in from Nutrisystem.com. Our Customer Service team operates from 8 AM - 8 PM ET Monday-Friday and 9 AM - 5:30 PM ET Saturday & Sunday.

We look forward to helping! - The Nutrisystem Consumer Experience Team

Gordon F Lvi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Moultrie, Georgia

MY order #"s C17053**** & C17053****

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Updated by user Jul 03, 2022

We have yet to receive a response to our order shortage. We should get a refund from Nutrisystem, but I doubt if we will ever get a resolution for their mistake.

I have also cancelled my/our relationship with Nutrisystem. They are only interested in collecting money...

Original review Jun 02, 2022
My wife and I are on the 7 Day Partner Plan and the subject orders were short by several days. We only received a 20 day supply, Should have been a 28 day supply.

The frozen dinners were short 2 dinners. These are not acceptable to us.

Please remedy or no future orders will be coming from us. Tks, gf
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Preferred solution: Deliver product or service ordered

1 comment
Nutrisystem1

Hello Gordon, Thank you for taking the time to write your review! We are very sorry to hear you're missing items from your order.

We recommend contacting us at 1-800-585-5483, option 1 for assistance or you can use the live chat feature on www.nutrisystem.com. There is a self service portal available as well to report any order issues, and you can find it on www.nutrisystem.com. If you click CONTACT US at the top of the homepage you will find the portal on the following page.

We hope you have a great day! -The Nutrisystem Consumer Experience Team

Company responded
Theresa P Gjv
map-marker Toms River, New Jersey

Have not received my full order

Have not received my non perishable items from july 21 order. Very difficult to get in touch with customer service Sad
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Preferred solution: Deliver product or service ordered

User's recommendation: Not now

1 comment
Nutrisystem1
Nutrisystem Response

Thank you for your review. We are so sorry to hear you did not receive the level of customer service you were expecting and deserve.

To better assist you, please email us at consumerexperience@nutrisystem.com. Please include your full name and phone number in your email so we can find your account. Also please include a brief description of your issue as you have described here.

We look forward to hearing from you. ~ Nutrisystem Consumer Experience Team

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