Anonymous
map-marker San Francisco, California

Impossible to cancel account

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This company uses extreme tactics to block you from canceling your account. They make it as hard as possible and do everything they can to stop you.

-Need to call an impossible to find number and wait 20-40 min to speak to someone instead of just selecting cancel on the web site.

-Need to call _twice_ to cancel if you have not received your 2nd shipment. They will NOT process a cancelation request otherwise.This means you get to spend another 20-40 min on hold again a month later.

-Once you get to that point, the operator will use every trick in the book to block you from canceling. Ignore your request. Change the subject. Continually ask questions. Pretend they can't hear you. I mean _everything_. Plan on taking the afternoon off. [Twice]

I highly recommend simply getting the bank to issue you a credit card number. That would be easier than trying to deal with Nutrisystem reps when trying to cancel their horrible, mostly salt service.

View full review
Cons:
  • Cancellation policy
Reason of review:
Wont process cancel requests.
1 comment
Nutrisystem1

Hello,

Thank you for writing us today regarding your experience on the Nutrisystem program. We are very sorry to hear that you had difficulty with discontinuing your plan.

We would be happy to take a look into this further to see how we can help.

Could you please write us at consumerexperience@nutrisystem.com with the email address on your account, referencing your review?

We look forward to hearing from you to assist in resolving this issue. Have a great rest of your day.

The Nutrisystem Consumer Experience Team

Anonymous

NutriSystem

I paid for Nutrisystem, bought into their advertisements, that "Lose 10 pounds in the first month or your money back, Guaranteed!" I did not lose 10 pounds in the first month, asked for my money back, and was told I could not get my money back, since I was on the program for 3 months, and had they said that I had to tell them in the FIRST month that I had not lost 10 pounds.I only asked for the one month. I paid for 3 months( a lot of money) and didn't lose more than 6 pounds.

That's a lot of money!!! Nutrisystem, is in my opinion, and from my experience, a scam.They don't stipulate in their advertisements that you must tell them in the FIRST month if you don't lose.That's false advertising, in my opinion.

Somebody is making a lot of money off of those who want to lose weight and are vulnerable.I'd like to know how much they paid "Marie" who, in my opinion, may have had a personal trainer? Just my opinion and experience.

View full review
Reason of review:
Not as described/ advertised
2 comments
Guest

Nutrisystem sold me a product that they expected me to know I had to order reucurring which I never knew and they charged it to my credit card again and a charge of $125 for cxl

Nutrisystem1

Hello,

Thank you for sharing your feedback regarding your weight loss on the Nutrisystem program. We are sorry to hear that your results did not meet your expectations.

We do have a committed team of weight loss counselors dedicated to helping each and every customer attain their weight loss goals. Please send us an email at consumerexperience@nutrisystem.com and we will be happy to look into this further.

The Nutrisystem Consumer Experience Team

View more comments (1)
Anonymous
map-marker Fullerton, California

Nutrisystem Chili Review from Fullerton, California

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Nutrisystem, the food is cardboard tasting, lots of sodium, bones in chicken entree, chili and beef dishes are gross..and if you dont like it you cant return it. Frozen food is not returnable..BUYER BEWARE..they automatically send you food that you tell them you dont like and charge your credit card..horrible customer service. I called to tell them i was on vacation and they sent food anyway..and charged me and told me its yours whether you like it or not...i was on Nutrisystem one month and now im stuck with another month of nasty food...dont waste your money..
View full review
Reason of review:
Not as described/ advertised
Anonymous
map-marker Orland Park, Illinois

Nutrisystem - Margherita Pizza Review from Orland Park, Illinois

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What have you done to your pizza. It used to be my favorite now the crust is like trying to eat rubber there is no sauce and hard to find toppings.

Why would you change one of your most popular item.

Before I place my order for next month I will call to see if you changed back if not I will most likely quit your program. PLEASE go back to the other pizza's.

View full review
Reason of review:
Bad quality
3 comments
Nutrisystem1

Hello,

Thank you for writing us today regarding your experience on the Nutrisystem program. We are very sorry to hear that you had not enjoyed the pizzas.

We would be happy to take a look into this further to see how we can help.

Could you please write us at consumerexperience@nutrisystem.com with the email address on your account, referencing your review?

We look forward to hearing from you to assist in resolving this issue. Have a great rest of your day.

The Nutrisystem Consumer Experience Team

Guest
reply icon Replying to comment of Nutrisystem1

I took your advice and just sent an email regarding my disappointment on the new margherita pizza. They have gone from being my favorite frozen dinner item, to an inedible one.

I hope you listen to all the complaints (there are many on the nutrisystem website). The new taste is not worth the 20 calories you saved when you revamped it.

Guest
reply icon Replying to comment of Guest-1189554

I agree wholeheartedly! Hate the crust and taste and so does my husband.

We are also considering dropping the program. It was always something to look forward to on this diet. Now, we are wondering how we are going to consume the ten marguerita pizzas we ordered!

When I voiced my concerns, I was told that you use a different manufacturer now. Please, please, please go back to the original manufacturer of this pizza!

View more comments (2)
Anonymous
map-marker Hagerstown, Maryland

BAD BUSINESS

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TRIED TO CANCEL NUTRISYSTEM WITH 14 DAYS BECAUSE IT GAVE ME A BELLY ACHE, THE GUY TOLD ME TO JUST DELAY BECAUSE IT WOULD BE BETTER IN CASE I WANTED A LA CARTE.. PLUS HE SAID TRY FOR A MONTH THEN YOU CAN CANCEL ANYTIME!!

HE JUST WOULDN'T TAKE NO FOR AN ANSWER..NEVER DID HE SAY THERE WAS A 100.00 CANCELLATION FEE!

NOW I HAVE BEEN JUST INFORMED THAT THEY WILL IMPOSE THE FEE IN TRYING TO CANCEL.

JUST REALLY BAD FOOD AND BAD BUSINESS..I AM SO MAD RIGHT NOW! NOW I HAVE TO MAKE AN ORDER FOR 80.00 AND THEN CANCEL AFTER I HAVE RECEIVED IT..THAT IS THE CHEAPEST ORDER!

View full review
Loss:
$500
Reason of review:
BAD BUSINESS

Preferred solution: Full refund

1 comment
Nutrisystem1

Hello,

Thank you for your review of Nutrisystem. We are so sorry to hear you were unhappy with the service.

We would be happy to look at your account .

Would you be willing to contact us at consumerexperience@nutrisystem.com and provide us with an email address to locate your account with? We are looking forward to hearing from you to help you have the most positive experience possible with us.

-The Consumer Experience Team

Mikesha Jhi
map-marker Kitchener, Ontario

Nutrisystem Misleading and read the fine print before you order

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Updated by user Jun 07, 2016

After reading their fine print and a couple of other complaints I phoned their customer service to try to get a refund. Because it was within the 15 day return period Nutrisystem were cordial and agreed to refund my money in full.

I have been told that I'll receive fund...

Original review Jun 07, 2016
I phoned and talked to a customer service person relating that I only needed to lose 15 pounds. Their advertising suggests that within one week you should lose 5.

After 10 days I hadn't lost anything so with the thought that this is another scam and if I didn't cancel before a specified time I'd have to pay another month then suffer their Nutrisystem for another month. Therefore I phoned in and cancelled my order.
In summary the food is OK and their customer service is good however their cancellation policy should be considered a "Soprano's" scheme to steal money from the vulnerable.

It costs another $99.00 to cancel.
Buyer be ware!!
View full review
Loss:
$440
Cons:
  • Cancellation policy
  • Deceptive marketing and subsitutions
Reason of review:
Not as described/ advertised

Preferred solution: Let the company propose a solution

2 comments
Nutrisystem1

Hello,

Thank you for providing this feedback. We are sorry to hear the program did not meet your expectations, as well as your experience cancelling the program.

We share your concern and would like to look into this further. At your next available convenience, please reach out to us at consumerexperience@nutrisystem.com.

A name, email address, or phone number would allow us to review your account. We look forward to hearing from you!

Guest

You would be much better off, both monetary and taste-wise by just buying frozen meals like Lean Cuisine and eat two of them as meals plus one regular meal per day. Keep your caloric intake to less than 1000 calories and do some exercise each day---walking is the easiest and best but walk at least a mile a day.

I know someone who lost 67 pounds by watching calories, eating Lean Cuisine or similar and walking every day. It works just fine and you don't get scammed by companies like NutriSystem.

Good luck. Losing 15 pounds would be a cinch.

View more comments (1)
Ura Vju
map-marker Waddell, Arizona

Unwanted and not requested emails

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Updated by user May 26, 2016

As I have stated so many times to Nutrisystem and now to your company, I have requested, then demanded that the unasked for and unwanted emails stop. I was told at each contact with them that I would no longer receive them and to date am still receiving them almost...

Original review May 25, 2016
I have made numerous phone calls and emails requesting then demanding that the advertisement emails be stopped. I was told by their staff on each occasion that I would not receive them anymore and to date, May 25, 2016, I am still receiving them daily.

I have asked nicely and then not so nicely but to no avail. They tell me my email address is not in their system but if this is the case why then am I still receiving emails from them. I don't know what else I can do.

I have never come across such unprofessional behavior before. I explained end that if I was interested in their services I was completely capable of contacting them.
View full review
Cons:
  • Inability to resolve an easy issue
  • Email advertising
  • Customer service
Reason of review:
Unwanted advertisements

Preferred solution: Let the company propose a solution

2 comments
Nutrisystem1

Hello,

We are so sorry to hear that you have not had the best of luck removing your email from our system. We do have different systems that store them and most likely, the system that was being searched was the program database.

We would be happy to add you to the Opt Out list so that you can stop receiving these unwanted emails.

Please email us at consumerexperience@nutrisystem.com with the email address that you are receiving the unwanted emails to and we will be sure to remove you.

We look forward to assisting you resolve this matter. Have a great day!

The Nutrisystem Consumer Experience Team

Guest
reply icon Replying to comment of Nutrisystem1

Hey why do you send my email that i have oredred when i dont even know what nutrisystem is????i am afraid my cash card is ***..can someone check on this??

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Anonymous
map-marker New York, New York

Junk food

will you lose weight? yes.

BUT.......take a look at the ingredients. nothing but chemicals and artificial ingredients. you lose the weight by eating tiny portions. the flavors are awful.

we are a family that maintains a completely organic lifestyle. expensive yes. but ask yourselves why the US has the highest cancer rates in the world. chemical pollution of the food supply.

and no minerals in the growing soil. lack of lithium alone contributes tremendously to chronic mental illness. eat this junk. not ever again.

they don,t tell the prospective buyer the ingredients. you have to order to find out. thy hypnotherapy for weight loss.

works great! screw this scam!

View full review
Cons:
  • Artificial ingredients and chemicals
Reason of review:
Bad quality
1 comment
Nutrisystem1

Hi ,

Thank you for your review of Nutrisystem, we do appreciate everyone's feedback! We're very sorry to hear that you felt the plan did not meet your specific dietary needs.

If you need anything please don't hesitate to contact us at consumerexperience@nutrisystem.com and provide us with an email address to locate your account.

Please let us know if we can be of further assistance. We are looking forward to hearing from you.

-The Consumer Experience Team

Anonymous
map-marker Joliet, Illinois

Out Dated

I purchased a 5 day meal box of Nutri-System from Wal-Mart. When I got home I noticed a rebate inside.

One date would have made my rebate out dated. Another little paper insert showed I was still okay to mail in and receive a $10.00 rebate. Then I noticed the expiration date on the outside of the box of Nutri-System. The food was outdated by 3 weeks.

I was turned down for my Nutri-System rebate. Nutri-System blamed Wal-Mart. I called Wal-Mart and was transferred multiple times to be told that the Manager must have missed a few boxes. I said all of the boxes were expired.

I checked them all on the shelf after I purchased 2 boxes of expired out dated boxes of Nutri-System. So if I purchased expired food, why can't I be given an expired rebate? No one wants to take the responsibility for selling out dated Nutri-System food in Wal-Mart. Nobody had an issue taking my $45.00 for outdated food, and no one knows how to fix this.

Like I said. I didn't notice the food was expired at first? We are in a Law Suit era, why make people worry about getting sick from outdated food? This is just bad for business.

Will really have to think about purchasing Nutri-System again.

Wouldn't that be great if a million people felt the same way I do? They'd loose millions.

View full review
Reason of review:
Bad quality
2 comments
Nutrisystem1

We are very sorry to hear about your experience with our Walmart kit and refund. We assure you that we take these issues very seriously.

Could you please send us an email at consumerexperience@nutrisystem.com with your contact information on file?

We look forward to hearing from you.

– The Consumer Experience Team

Machele Imf

You are wasting your money buying NutriSystem. It is over-priced and mostly tasteless.

You can do much better by buying frozen Lean Cuisine, Healthy Choice, etal. which are less than $2 on sale at stores like Meijer, Kroger, etc. Walk a mile a day; keep your caloric intake to 1000 calories or less a day and you will lose weight. As for out-dated products, this is becoming common in many stores as they fail to rotate their stock---when they pay some mope $10 an hour to stock they tend to reduce the number of employees.

This is not rocket science, even tho your wonderful government thinks it knows better. It is always best nowadays to check the expiration dates on just about everything.

Especially at a place like WalMart. I have seen many out-dated items lately at our local WalMart, in all food departments.

View more comments (1)
Anonymous
map-marker Dallas, Texas

There are better and cheaper ways to lose weight...

Tried Nutrisystem for a month. The food was OK; the frozen items were particularly uninspiring. - certainly didn't look much like the pictures on the packaging but that is pretty standard.

When I tried to cancel, it was obvious they were making it as difficult as possible; I was bounced back into the system by 2 customer service reps before I reached one who actually agreed to cancel my order. I suspect they get reprimanded if they can't talk you into staying with the plan. I also noted that the prices they quote for their reduced options (such as snacks and lunches only, etc.) are considerably lower than the price they say they will actually bill you.

On the whole, I was not impressed and would neither use them again nor would I recommend them unless you have $500 a month to splurge (not to mention the requirement to augment their food with other items).

View full review
Reason of review:
Bad quality
1 comment
Nutrisystem1

Hello,

Thank you for posting your review providing valuable feedback regarding the menu and auto delivery program in general. We are sorry to hear about the obstacles you faced trying to discontinue your subscription.

We can certainly record this feedback and pass this to the appropriate team.

We would also be happy to address your concerns and discuss this further.

Please send us an email at consumerexperience@nutrisystem.com with the email address on your account, referencing your review and we will get back to you as soon as we can.

We look forward to hearing from you and hope you have a great rest of your week.

The Nutrisystem Consumer Experience Team

Anonymous
map-marker Newark, Ohio

Nutrisystem - Review in Weight Loss, Diets and Training category from Newark, Ohio

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Bad customer service food ok
View full review
Reason of review:
Poor customer service
1 comment
Nutrisystem1

Hi ,

Thank you for your review of Nutrisystem, we do appreciate everyone's feedback! We're sorry to hear about your customer service experience and would be happy to look at your account.

Would you be willing to contact us at consumerexperience@nutrisystem.com and provide us with an email address to locate your account with? Please let us know if we can be of further assistance.

We are looking forward to hearing from you.

-The Consumer Experience Team

Anonymous
map-marker Monterey, California

Auto mailings - cancellations

Have spent hours on the phone w/ Nutrisystem customer service and legal departmt attempting to get an auto delivery returned and refunded. When you place an order they AUTOMATICALLY set you up for auto deliveries and charges to your credit card.

The auto delivery is in the small print under terms and conditions, and you can't cancel online. There is no online cancellation form or request, you have to call in. All the advertisements are for 30 day trial and there is nothing that spells out what you are signing up for. In our case we were out of town for 2/5 weeks so the goods sat on our doorstep and went bad.

Additionally, it was obvious to anyone who may be stalking our home that we were out of town. Very misguiding advertisements and very unfriendly to consumers.

View full review
Loss:
$800
Cons:
  • Autodeliveries and cancellation process
Reason of review:
Order processing issue

Preferred solution: Full refund

2 comments
Andrea Ahw

Plainly speaking, read all terms and conditions before agreeing to anything.

Nutrisystem1

Hello,

Thank you for your review. We are sorry to hear that you have been having difficulty cancelling your orders.

We are also sorry that you were sent a package that you were not in need of. We would be happy to assist you in this matter.

Please email us at consumerexperience@nutrisystem.com and we will be glad to look into this and see if there is anything we can do to resolve this matter. We look forward to hearing from you.

The Nutrisystem Consumer Experience Team

View more comments (1)
Anonymous
map-marker White Plains, New York

Nutrisystem - Diet Plan Review from White Plains, New York

Nitrisystem is a FRAUD!!!! DO NOT TRY THIS PRODUCT!

They LURE YOU IN AND KEEP SENDING YOU THERE *** FOOD. Then when you try and cancel they charge you 100.00 plus shipping *** THEM

View full review
Reason of review:
Pricing issue
1 comment
Jeanne Wok

Hello,

Thank you for sharing your feedback regarding your Nutrisystem experience. We are sorry to hear about the issues you had with discontinuing your program.

We would like to take a look into this further for you to see if we can come up with a satisfactory resolution to your situation. Please send us an email to consumerexperience@nutrisystem.com with your account information.

We hope to hear from you soon!

The Nutrisystem Consumer Experience Team

Featured
Anonymous
map-marker Shorewood, Illinois

Nutrisystem Food Review from Shorewood, Illinois

Nutrisystem Food Review from Shorewood, Illinois
Nutrisystem Food Review from Shorewood, Illinois - Image 2
I just open the carit cake and was full of mold expiration date was not until May 2016, afraid to open anything else up
View full review
Reason of review:
Damaged or defective
1 comment
Nutrisystem1

Hello,

We are very sorry to hear about your carrot cake. We would like to look into this for you.

Would you be willing to contact us at consumerexperience@nutrisystem.com and provide us with an email address to locate your account with? We look forward to hearing from you.

Sincerely,

The Nutrisystem Consumer Experience Team

Tyleah Hzl
map-marker Wells, Vermont

Nutrisystem Customer Care Review from Wells, Vermont

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I tried nutrisystem and did not like most of the food. I called to cancel, they told me I had to order 147.00 worth of food to cancel by end of May.

I called them May 26th and they said a full shipment was just sent out. Now why would they do that when in my account it said I wanted to cancel. I spoke to a supervisor and she said I can only get refunded for the dry foods, not the frozen.

You would think that a big company like that could do much better especially since I dont like the food. It had a lot of salt and preservatives in it and I can do much better cooking myself.

View full review
Reason of review:
Return, Exchange or Cancellation Policy
1 comment
Nutrisystem1

Hello,

Thank you for your review of Nutrisystem, we do appreciate everyone's feedback! We would be happy to look at your account .

Would you be willing to contact us at consumerexperience@nutrisystem.com and provide us with an email address to locate your account with? This will help us further assist you.

We are looking forward to hearing from you.

-The Consumer Experience Team

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