Anonymous
map-marker Old Bridge Township, New Jersey

Please cancel my next order

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Just not losing cancel my auto orders I o my lost 11 pounds in 6 weeks to much extra cooking a lot of prep work

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2 comments
Nutrisystem1

Hello, Thank you for your review. We are very sorry to hear of this.

You may also speak with our Weight Loss Coaches regarding your progress at 1-800-585-5483. Please email us at consumerexperience@nutrisystem.com and include the full name, shipping address, and phone number on your account. Also please include a brief description of your issue as you have described here.

We look forward to hearing from you. ~ The Nutrisystem Consumer Experience Team

Nutrisystem1

Hello, Thank you for your review. We are very sorry to hear of this.

You may also speak with our Weight Loss Coaches regarding your progress at 1-800-585-5483. Please email us at consumerexperience@nutrisystem.com and include the full name, shipping address, and phone number on your account. Also please include a brief description of your issue as you have described here.

We look forward to hearing from you. ~ The Nutrisystem Consumer Experience Team

View more comments (1)
Rex B Gqy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Mount Pleasant, Michigan

Confirm menu changes

I made some recent menu changes (a couple days ago) for my next shipment. There was no "send" button or any confirmation that it was received. Will you please let me know if you received these changes. I've called, but have been put on hold for so long that I finally hung up.
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1 comment
Nutrisystem1

Hello, Thank you for your review. We can check your account.

Please email us at consumerexperience@nutrisystem.com and include the full name, shipping address, and phone number on your account. Also please include a brief description of your issue as you have described here.

We look forward to hearing from you. ~ The Nutrisystem Consumer Experience Team

Anonymous
map-marker Carlsbad, New Mexico

Horrible

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CS is no help they know nothing wont give you a manager or a corporate phone number. Tells mei to wait for shipping email to get info waiting 7 days still same answer. Bad CS when no one there to answer phone and get call back ftom someone working ftom home who knows nothing.
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1 comment
Nutrisystem1

Hello, Thank you for your review. We can check your account.

Please email us at consumerexperience@nutrisystem.com and include the full name, shipping address, and phone number on your account. Also please include a brief description of your issue as you have described here.

We look forward to hearing from you. ~ The Nutrisystem Consumer Experience Team

Michelle M Yzv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Plastic Found in Food

Nutrisystem - Plastic Found in Food
Im writing on behalf of my mother. In her most recent order she has found a piece of plastic or unidentifiable piece in 2 of her Strawberry Shortcake desserts. I have a photo if youd like to see it. We just want you to be aware of this so no one eats this. You probably should recall that item and investigate. Please respond so we know youre handling this and we would like to know what it is. Thank you.
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Preferred solution: Partial refund and company action and acknowledgment. We just don’t want anyone eating something that may be harmful to them.

User's recommendation: Please be aware of that the Strawberry Shortcake desserts may have a non food particle in it.

1 comment
Nutrisystem1

Hello, Thank you for taking the time to write your review. We are sorry to hear that you found a non-food item in one of your mother's meals.

We would be happy to help. Will you please send us an email with the full name and phone number connected to the account to consumerexperience@nutrisytem.com so that we can gather the needed information to investigate this matter?

We look forward to hearing from you soon! -the Nutrisystem Consumer Experience Team

Kevin K Loz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cancel order

I don't think I should have to pay an extra $125 to cancel. I wasn't aware of this charge and if was stated online, I didn't see it
View full review
Loss:
$125
Pros:
  • Food taste good
Cons:
  • Food doesnt fill you up

Preferred solution: Price reduction

1 comment
Nutrisystem1

Hello! Thank you for taking the time to review your recent experience with us.

We apologize for any confusion or inconvenience caused by our early cancellation fee. We would be glad to look into your account and discuss other options with you. At your earliest convenience please send us an email at consumerexperience@nutrisystem.com with your name, email address, telephone number & recent order number, if you have it. We look forward to helping!

Take care. - The Nutrisystem Consumer Experience Team

Jean B Gzu

Information keep getting shipments. Only paid for 3 months. Please cancel my subscription.

I paid for 3 months of food and Im getting more shipments. Please cancel all future shipments. Im not going to pay for your mistake.
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Preferred solution: No more food shipments

1 comment
Nutrisystem1

Hello, Thank you for your comment. We are sorry to hear that you would like to end your plan.

Please give us a call at 1-800-585-5483, option 1 followed by option 6, or start a chat with our Online Support Team from the website.

We look forward to hearing from you! -the Nutrisystem Consumer Experience Team

Annie B Pyv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Nutrisystem cancellation fee

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I called Nutrisystem to cancel my next shipment and they are still charging my card $125 cancellation fee. They claim it is part of the terms and conditions, their publicity say cancel anytime.

No business should be allowed to obligate a customer to purchase a second round of products for which they were not satisfied with.

Nutrisystem is 30 days worth of food. Obviously it takes time to determine if the program is right for you.

I called with a logical and reasonable amount to of time to cancel and assess that I am dissatisfied with the product.

They are simply taking advantage of people with fine print and unlawful obligations.

I demand the $125 cancellation fee be refunded. Also I deleted my credit card from the website minutes before calling to cancel the auto-order, therefore if they charge my card that means they are keeping my confidential credit card information on file without my consent.

I still have not received confirmation cancellation email.

Annie Bousquet

View full review
Loss:
$125

Preferred solution: Full refund

1 comment
Nutrisystem1

Hello, Thank you for taking the time to write your review. We are sorry to hear that you had an issue with our cancelation fee.

Please send us an email to consumerexperiene@nutrisystem.com with your full name, phone number, and recent order number so that we can assist you in this matter.

We hope to hear from you soon! -the Nutrisystem Consumer Experience Team

cindra s

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I want my full refund . Cause I kept recieving thawed, melted and spoiled food

Nutrisystem - I want my full refund . Cause I kept recieving thawed, melted and spoiled food
Nutrisystem - I want my full refund . Cause I kept recieving thawed, melted and spoiled... - Image 2
Nutrisystem - I want my full refund . Cause I kept recieving thawed, melted and spoiled... - Image 3
Nutrisystem - I want my full refund . Cause I kept recieving thawed, melted and spoiled... - Image 4
Nutrisystem - I want my full refund . Cause I kept recieving thawed, melted and spoiled... - Image 5
Nutrisystem - I want my full refund . Cause I kept recieving thawed, melted and spoiled... - Image 6

I was promised a diet for a whole month. I received the first part of my diet I ate it but my second part of my diet was late but I still had the first part so I kept eating it but the time my second part came I had been without my meals that I paid for ,for about 5 days..

then the shower up thawed and melted so they had to resend me another order Then they were thawed and late. Witch threw me off my spicific diet for me. Witch I paid for.

Anyways I want my full refund . Not half of a refund .my full refund

View full review
Loss:
$362

Preferred solution: Full refund

User's recommendation: Don't buy they will rip u off. Buy sending u melted and thawed food

1 comment
Nutrisystem1

Thank you for your review. We are so sorry to hear that your order arrived thawed.

To better assist you, please email us at consumerexperience@nutrisystem.com. Please include your full name and phone number in your email so we can find your account. Also please include a brief description of your issue as you have described here.

We look forward to hearing from you. ~ Nutrisystem Consumer Experience Team

Anonymous
map-marker New York, New York

Very sick after 1st meal. Problem canceling

After receiving my meal plan I tried chicken noodle soup. I became very sick severe cramps, headache throwing up diarrhea considering going to urgent care but it went away after couple hours Tried calling Nutrisystem to cancel and tell them about it but you cant talk to anybody they direct to tape recording. I tried several times. If I got so sick other people might get that toobe aware
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User's recommendation: Not recommended

1 comment
Nutrisystem1

Hello, We are so sorry for your experience. We want to help!

Please email us at consumerexperience@nutrisystem.com and include the full name and phone number on your account. Also please include a brief description of your issue as you have described here.

We look forward to hearing from you. ~ The Nutrisystem Consumer Experience Team

SuperD

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Poor costumer service!!Hard to cancel

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I called multiple times on their EST time but took took time. First time i called & I have been on the phone for 1 hour waiting.

Then i email customer service that replied with a generic email without addressing your main specific issue.. And the 4th or 5th time I called was Saturday & was a little easier, this time was around 10 minutes.

The customer service verified my info. Was told them To cancel as NS is not working as foods taste are not great. I still have most of 1 month food that were delivered..

then i was told there was another shipment on the way for the 2nd month & Customer service told me that i was informed by email 2 weeks after i ordered the first month worth of food.I looked immediately on my email folders and i did not see any email informing me about it except the email that i ordered the first time.

The customer service started to say that i have to pay the $125 cancellation fee as i was cancelling now and asked my why its not working with me. I told her that not everyone doing NS worked even though you followed the instructions etc..I felt that One is being judged.

This cancellation fees seems deceiving & difficult to cancel orders..

Cancellation should be easy as one is ordering!

Beware of this tactics!!

POOR Customer service!!

View full review
Cons:
  • Deceiving cancellation policy
  • Poor customer service

Preferred solution: Cancellation fees

User's recommendation: Beware of tactics! Nope!

1 comment
Nutrisystem1

Hello, Thank you for sharing your feedback today regarding your experience. We are very sorry to hear of your dissatisfaction.

We do have a standard fee for discontinuing your auto-delivery plan prior to accepting the second shipment as per our Terms and Conditions. If you have received your second shipment and were charged this fee, please contact us so that we may review this issue in further detail for you. Please write us at consumerexperience@nutrisystem.com referencing your review, and please also include your email address or telephone number associated with your account and we will be in contact.

We hope that you have a great rest of your weekend and thank you again for leaving your review. The Nutrisystem Consumer Experience Team

James O Thw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Mclauchlin, North Carolina

Moldy blueberry muffin.

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Nutrisystem - Moldy blueberry muffin.
Nutrisystem - Moldy blueberry muffin. - Image 2
Nutrisystem - Moldy blueberry muffin. - Image 3
I called customer service about an apparent moldy blueberry muffin. Kelly told me it was more than 30 days since delivery & there was nothing she could do about it. That ended my relationship with Nutrisystem! *** poor customer service.
View full review
Loss:
$3
Pros:
  • Weight loss
Cons:
  • False advertising

Preferred solution: Let the company propose a solution

User's recommendation: Beware!!

1 comment
Nutrisystem1

Hello, Thank you for taking the time to write your review. We are very sorry to hear about your moldy item, and about your experience when you called in about this issue.

At your earliest convenience can you send an email to consumerexperience@nutrisystem.com referencing your review? We will be happy to look into this further.

We hope to hear from you, and hope you have a great day! -The Nutrisystem Consumer Experience

Diane W Ibb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Los Angeles, California

Charged twice and being shipped to address from 8 years ago

Hello, in my case their system sent a one-time shipment to an 8-year-old address and charged me $618. And she didn't convey that she was sending to my correct address two more Frozen and two more dry and I'm was to return one of the dry ones she acted as if I was supposed to return the one dry for my money back.

So now I have 2 months of frozen food that doesn't fit in the most people's freezers and I'm having to deal with that. Plus the return address label now I have to pay $20 to try to recover my $618 completely ridiculous why can't we just make a photocopy of the label and email it to them I should have just been refunded the $618 and she should have just mailed me my regular one Frozen one dried to my correct address their system is backwards and I'm not happy.

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1 comment
Nutrisystem1

Hello, Thank you for taking the time to write your review. We are sorry to hear that there was an error in the shipping of your recent order.

Please send us an email to consumerexperiene@nutrisystem.com with your full name, phone number, and recent order number so that we can assist you in this matter.

We hope to hear from you soon! -the Nutrisystem Consumer Experience Team

Liz M Kzo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I am a pissed customer.

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I have tried to talk with someone at Nutriaystem and have been on hold for over an hour. I was out on virtual hold and was suppose to be called back. Two hours later no calls. I received a shipment and received items I did not order and do not want. I would never order from them again.
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User's recommendation: Stay away

1 comment
Nutrisystem1

Hello, Thank you for taking the time to post this. We are happy to help.

We apologize for the longer than expected hold times. We can help. Will you please send us an email at consumerexperience@nutrisystem.com with your full name, phone number, and shipping address so that we can assist you further with canceling and resolving your concern? Be sure to mention your post here in the subject line!

We look forward to hearing from you soon! -The Nutrisystem Consumer Experience Team

Michelle S Viy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

This business is a rip off and not honest

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What isnt it about. They keep contacting me to signup EVERYDAY in last week and before that a few a week.

I AM a current customer but they charged me for two programs. I contacted them and they cancelled wrong one. I didnt want the basic-I wanted the uniquely yours.sent numerous emails to no available. I paid three months in advance for discount and I only got one shipment and it has been over a month and dont have food (no great loss as it is the basic plan and terrible food.).

Im upset as I already paid 3 months yet I am but getting any food. I contacted them by phone and the lady was extremely nice and knew I was customer in and off for years (never considering to consolidate all emails into one identifying user name. The lady said she understood and was sorry and said she was going to clean up the records and was going to get me the proper program I originally ordered. I felt positive do when she said she would transfer me to the proper dept-I assumed she would relay the info so I didnt have to start all over again.

That didnt happen BUT worst was yet to come. I am pacific time but they were eastern time so when I started to tell her the story again (irritated). It was quitting time for them so next thing I know - it was conveniently put in a recording about giving survey. I hung up then and called right back but recording said they were closed.

STILL waiting for the *** food I paid for but hoping I would get the program I originally want. Never happened -got nothing. It is supposed to be money back guarantee and told them to pick up this 1st month of program BUT I am responsible for returning it. All of what I experienced was wrong on so many levels.

Another gripe is when you do call you get this message that there is a back log due to increased orders so be patient. Well why not just take care of your existing customer properly and in timely fashion instead of wanting SALES vs SERVICE. It is the same way when you email and they dont answer right away-sends a generic email stating how busy they are and will back when they can. Unreal.

I would just li my r my money back and they can come pick up the food.

I paid three months in advance. Thank you for allowing me to express my dissatisfaction.

Michelle Shanahan

797-890-****

View full review
Cons:
  • Auto delivery scam
  • Need to advise about other health issues
  • Everything-zero customer service

User's recommendation: Don’t do business with company for so many readons

1 comment
Nutrisystem1

Hello, Thank you for taking the time to post your review. We are sorry for the inconveniences you have experienced and would be happy to help you sort this all out.

Will you please send an email with your full name and phone number to consumerexperience@nutrisystem.com? Be sure to mention this review as well.

We look forward to hearing from you soon! -the Nutrisystem Consumer Experience Team

Jeannie C Phy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I don't want to continue I need a break.

The food is not good the meatloaf sandwich was like eating cardboard Most of the other stuff I haven't been able to eat it just doesn't taste good to me
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Preferred solution: Full refund

1 comment
Nutrisystem1

Hello, Thank you for your review. We are sorry to hear that you did not enjoy the foods.

We appreciate the feedback. If there is anything we can answer for you, please send us an email at consumereperiencce@nutrisystem.com.

Have a great day! -the Nutrisystem Consumer Experience Team