We are on the Nutrisystem 28 day plan, AS ADVERTISED. As we were SUCCESSFULLY finishing our Fresh Start (1st week) week, which includes ALL necessary food for 7 days, including breakfast, morning snack, lunch, afternoon snack, and dinner, we noticed that there are not enough food items to cover the next three weeks. The available food is only for 15 days, not 21. Looking ahead to our next order on the 28 day plan, we verified that there is only enough food for 20 days, not 28!
Calling a Nutrisystem counselor, she verified that there is, in fact, only 20 days of food on the 28 day plan. This is because Nutrisystem builds in two "flex days" each week where the customer follows Nutrisystem guidelines to provide and make their own meals and snacks. . ..
We were told that we could get a true 28 day supply of food for the plan, but that it costs more!
We were already aware that we had to provide our own vegetables, etc. on the plan, but this came as a complete surprise! NOTHING in the Nutrisystem advertising, etc. about the 28 day plan makes it possible for the consumer to anticipate this personal responsibility as it relates to the plan, especially at the price of the plan when the consumer fully expects the plan to provide 28 days of the necessary food. It would seem this is more of an issue of misleading advertising, or bait and switch, than just a creative way of involving the consumer more in the weight loss process.
Nutrisystem needs to reduce the price of their 28 day plan by 25% across the board and refund money to the innumerable customers who have been misled, or make it clear up front that the plan only provides 21 days of food for a 28 day plan. We like the plan, but are wildly disappointed at learning this about the product after we are now happy with the plan. Hopefully Nutrisystem will correct this before someone gets ticked off enough about it to pursue a class action against Nutrisystem!
Product or Service Mentioned: Nutrisystem 28 Day Diet Plan.
Reason of review: Not as described.
Monetary Loss: $187.
Preferred solution: Let the company propose a solution.
I didn't like: Misleading advertising they should be ashamed.