Nutrisystem
Nutrisystem Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Nutrisystem has 1.8 star rating based on 504 customer reviews. Consumers are mostly dissatisfied.
25% of users would likely recommend Nutrisystem to a friend or colleague.
- Rating Distribution
Pros: Convenience, Food, Shakes.
Cons: Customer service, Cancellation policy, Poor customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Nutrisystem has 1.8 star rating based on 504 customer reviews. Consumers are mostly dissatisfied.
25% of users would likely recommend Nutrisystem to a friend or colleague.
- Rating Distribution
Pros: Convenience, Food, Shakes.
Cons: Customer service, Cancellation policy, Poor customer service.Recent recommendations regarding this business are as follows: "DONT WASTE YOUR MONEY. Just use common sense, excercise and moxie!", "Double check with customer service before placing order", "I will not be recommending", "Nutrisystem credited my credit card. Their customer service is great.", "Be carful".
Most users ask Nutrisystem for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer27 Missing Items in the frozen shipment
- Price is ok
- Food is great
- Packing sucks
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Food Error - Wrong Items Received
Company fixed the issue and I have been provided with apology. They gave me a $40 credit on my account.
I am a pescatarian- so the only meat I eat is fish. I received 7 frozen dinners with chicken and beef. I called customer service and told them what happened. She said she would fix the error and send out new dinners.
Instead of sending me 7 dinners, she sent 2 dinners and a bunch of frozen snacks which I didn't need. I called customer service again and told them
What happened. The lady said she couldn't do anything because I received the max amount of replacement items, and I wasn't going to run out of food. This is poor customer service.
I should have received replacement dinners, not frozen snacks. Can this be fixed? If not I will go ahead and cancel further orders. I would appreciate any assistance.
Thank you.
I also emailed customer service and received a generic reply.
I am still waiting to hear back. I hope they will resolve this issue.
- Works and food taste good
- Customer service and deceptive practices in general
Preferred solution: I would like to receive the 5 frozen dinner items that I did not receive.
User's recommendation: Double check with customer service before placing order
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerEverything about this is horrible
As a new customer, nobody available to help and God forbid you asked the regular custom service representative as the question Im in the wrong for being confused and upset. The NuMi app isnt set for the seven and seven plan misinformed when I placed the order and will be canceling all future orders.
- Customer service terrible
- Misinformation givennumi app terrible
Preferred solution: Don’t know
User's recommendation: I will not be recommending
How long is the granola cereal good for
ABHORRANT REFUND POLICY watch out for this!!
I don't really write reviews at all, but had to regarding Nutrisystem's "MO". I sadly trusted Marie Osmond and the company's "it's guaranteed" marketing strategy, however I'm very disappointed!
The website is very busy n visually overwhelming, with constant popups to save money on this or that plan, even a gambling wheel pops up, that's difficult to close. IT'S VERY STRATEGICALLY DESIGNED! I ended up clicking on one popup to save 30% with a 3 month auto-ship plan. On First shipment, I got the food on 2 different days,(frozen arrives 3rd day with dry ice); it takes several days to get situated with all the prepackaged food pieces (normally you only get 7 days to return order, so returns seem impossible there).
My case is that the food does NOT agree with my GI system, not sure why, but some of it is Genetically modified and some is weirdly spiced, or just tastes weird, but I hung in there for over 3 weeks to try. Today I still feel sick with this food overall, so I called company to explain situation. It took 45 mins on hold and an hour!! on phone to fight like the dickens to get a refund for the next 2 months shipments that I don't want.
THEY SAID WE DON'T GIVE REFUNDS ON AUTOSHIP PLANS, ITS IN THE TERMS AND CONDITIONS ON OUR WEBSITE!! I said what terms and conditions, what is this an insurance company??? Your website is like a visual carnival, I clicked on your popup promotion for autodelivery and saw nothing about NO REFUNDS!! But the Rep said, they won't refund you.
I fought and fought and the Rep went back and forth with superiors, and finally,... I pulled up the CEO n President names online and started playing hardball. WHY WOULD I PAY FOR FOOD THAT I DON'T WANT YOU TO SHIP AND WOULD MAKE ME SICK??!! The rep was nice though and she hung in there with me, but she kept having to go to communicate with the "special department." I was agreeing to pay for this first month, just wanted to stop next two shipments and not be charged for them.
First they said no 3 times back n forth, then said, "well did you have a pre-existing condition with your stomach? REALLY!? I lost my cool at that point and said, I'm going to contact the CEO!!! So then they offered me $50, then $150, then $ 370, then after my fighting and starting to right then email CEO n President and Marie Osmond, they went up to the proper amount of $571.
What a shame. This is a business!
like many businesses today, they don't REALLY care about your wellness. Wasted 3 hrs on this nonsense!
User's recommendation: DONT WASTE YOUR MONEY. Just use common sense, excercise and moxie!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Fort Lauderdale, FloridaResolved: Turkey Sausage and Egg Muffins are stale
User's recommendation: Nutrisystem credited my credit card. Their customer service is great.
Need to know if my order has expired. It's a year old
Preferred solution: Information
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Greensburg, PennsylvaniaMy order is incorrect
User's recommendation: I can’t recommend anything until I get my problem resolved.
Plan I can get in Guadalajara Mexico
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Naples, FloridaComplain
User's recommendation: Be carful
Resolved: Where is my second shipment?!?
Preferred solution: Deliver product or service ordered
Not possible to cancel on line
Cancell my order please the dr said I can't do it please god bless
- It can work for some people
- It cannot work for some people
Preferred solution: Full refund
Where's my order
Preferred solution: Deliver product or service ordered
I at this time would like to get my money back if you are not even willing to answer the phone number I was told would give me help!!! Have you ever figured out some older people are not able to do o
I need a represenative to call me and discuss my order! I am nearly 75 yrs old snd am not educated on using a computer !
Please call me ASAP!
I also have failing eyesight and can not read small letters. I need to speak to someone!
Cancell my order please the dr said I can't do it please god bless
Brands Related to Nutrisystem
Companies Similar to Nutrisystem
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Hello. We are sorry to hear that you were missing so many items.
We are happy to see how we can help. Will you please email us at consumerexperience@***.com with the full name and phone number on your account so that we can look into this matter?
We look forward to hearing from you soon. -The Nutrisystem Consumer Experience Team